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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Problem communicating ...
Microsoft Dynamics CRM (Archived)

Problem communicating with the Microsoft Dynamics 365 On-premise" error occurs when configuring Microsoft Dynamics 365 for Outlook

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Posted on by happyman 565

Hi,

When I try to configure Microsoft Dynamics 365 for Outlook to Dynamics 365 instance, i get the following error:

"There is a problem communicating with the Microsoft Dynamics 365 server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator."

More information:

10:17:04| Info| Client UTC Date/Time: 07/24/2018 09:17:04

10:17:04| Info| Difference (in minutes) between client time and actual time: 0.000403653333333333
10:17:04|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
10:17:04|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
10:17:04|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
10:17:04| Info| Non-https scheme found, trying with https scheme.
10:17:04| Info| Attempting IFD (https) org service connection.
10:17:05|   Info| Error connecting to URL: myip/.../Organization.svc Exception: System.InvalidOperationException: Metadata contains a reference that cannot be resolved : 'myip/.../Organization.svc;sdkversion=0'. ---> System.Net.WebException:
à System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
à System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
--- Fin de la trace de la pile d'exception interne ---
à System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
à System.ServiceModel.Description.MetadataExchangeClient.ResolveNext(ResolveCallState resolveCallState)
à System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(MetadataRetriever retriever)
à System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(Uri address, MetadataExchangeClientMode mode)
à Microsoft.Xrm.Sdk.Client.ServiceMetadataUtility.RetrieveServiceEndpointMetadata(Type contractType, Uri serviceUri, Boolean checkForSecondary)
à Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
à Microsoft.Xrm.Sdk.Client.OrganizationServiceConfiguration..ctor(Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
à Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
à Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
à Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverAuthUsingServiceMetadata(Uri endPoint, Uri webEndPoint)
à Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Uri webEndPoint)
à Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.ValidateAuthProvider()
à Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.SortAndValidateDeployments()
10:17:05| Info| IFD (https) org service connection failed. Exception: Metadata contient une référence qui ne peut pas être résolue : 'myip/.../Organization.svc;sdkversion=0'.
10:17:05| Info| Attempting IFD discovery service connection.
10:17:06| Info| Error connecting to URL: myip/.../Discovery.svc Exception: System.InvalidOperationException: Metadata contient une référence qui ne peut pas être résolue : 'myip/.../Discovery.svc;sdkversion=0'. ---> System.Net.WebException: La connexion sous-jacente a été fermée : La connexion a été interrompue de manière inattendue.
à System.Net.HttpWebRequest.GetResponse()
à System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
à System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
--- Fin de la trace de la pile d'exception interne ---
à System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
à System.ServiceModel.Description.MetadataExchangeClient.ResolveNext(ResolveCallState resolveCallState)
à System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(MetadataRetriever retriever)
à System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(Uri address, MetadataExchangeClientMode mode)
à Microsoft.Xrm.Sdk.Client.ServiceMetadataUtility.RetrieveServiceEndpointMetadata(Type contractType, Uri serviceUri, Boolean checkForSecondary)
à Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
à Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
à Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri)
à Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverAuthUsingServiceMetadata(Uri endPoint, Uri webEndPoint)
à Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Uri webEndPoint)
à Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.ValidateAuthProvider()
à Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.SortAndValidateDeployments()
10:17:06| Error| Exception : Metadata contient une référence qui ne peut pas être résolue : 'myip/.../Discovery.svc;sdkversion=0'. à Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.LoadOrganizations(AuthUIMode uiMode, Control parentWindow)
à Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA, Boolean keepUrlIntact, String org)
à Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA)
à Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsLogic(Boolean forceUI, String deploymentUrl, Boolean tryWIA)
à Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
à Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)
à System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
à System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
10:17:06| Error| Exception : La connexion sous-jacente a été fermée : La connexion a été interrompue de manière inattendue. à System.Net.HttpWebRequest.GetResponse()
à System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
à System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
10:17:06| Error| Dynamic Help Link: go.microsoft.com/fwlink;lcid=40c&cv=8.2.2.137&opsys=10.0.16299.0&cid=f4917357-8b02-4770-862c-af2afb4ec12b&client=Outlook&error=System.InvalidOperationException%3a80131509%26System.Net.WebException%3a80131509&method=LoadOrganizations%26GetResponse&st= à Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.LoadOrganizations(AuthUIMode uiMode, Control parentWindow)
à Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA, Boolean keepUrlIntact, String org)
à Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA)
à Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsLogic(Boolean forceUI, String deploymentUrl, Boolean tryWIA)
à Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
à Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)
à System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
à System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)&orgType=CRM On-Premise

*This post is locked for comments

  • Suggested answer
    Andreas Cieslik Profile Picture
    Andreas Cieslik 9,265 on at
    RE: Problem communicating with the Microsoft Dynamics 365 On-premise" error occurs when configuring Microsoft Dynamics 365 for Outlook

    The error "Attempting IFD (https) org service connection." "IFD (https) org service connection failed." indicates that your configuration might be wrong.

    Have you set up claims authentication and the IFD mode? 

    Similar issue here:

    https://community.dynamics.com/crm/f/117/t/276610

    but no solution until now.

    another interesting artcle is here:

    https://us.hitachi-solutions.com/blog/do-i-need-ifd-in-my-microsoft-crm-environment/

    Also this article might indicate that IFD is required although it's for App for Outlook:

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/v8/deploy-dynamics-365-app-for-outlook#to-deploy-to-dynamics-365-on-premises-users

    So I guess you need to setup IFD correctly:

    https://technet.microsoft.com/en-us/library/dn905206.aspx

  • happyman Profile Picture
    happyman 565 on at
    RE: Problem communicating with the Microsoft Dynamics 365 On-premise" error occurs when configuring Microsoft Dynamics 365 for Outlook

    Hi Abarao,

    I need to install the language pack in the server or client.

    Can you give the URL to download the pack please.

  • happyman Profile Picture
    happyman 565 on at
    RE: Problem communicating with the Microsoft Dynamics 365 On-premise" error occurs when configuring Microsoft Dynamics 365 for Outlook

    Hi Andreas,

    I'm using only http binding

  • Suggested answer
    Abarao Bhople Profile Picture
    Abarao Bhople 445 on at
    RE: Problem communicating with the Microsoft Dynamics 365 On-premise" error occurs when configuring Microsoft Dynamics 365 for Outlook

    Try to install respective Language pack after that try the configuration wizard.

    hope this will help you.

    Thank you .

    Abarao Bhople

  • Andreas Cieslik Profile Picture
    Andreas Cieslik 9,265 on at
    RE: Problem communicating with the Microsoft Dynamics 365 On-premise" error occurs when configuring Microsoft Dynamics 365 for Outlook

    Are you able to open the Discovery URL in the browser without a problem? Are you using https or http for your CRM server? In IIS the CRM Website should only have https binding set.

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