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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Default Queue? Shared ...
Microsoft Dynamics CRM (Archived)

Default Queue? Shared Mailbox

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Posted on by crmrsw15 685

Hi,

I have a client where they want all case workers to be able to send emails directly from a case but it should always default from the Support shared mailbox. Currently it is defaulting to their personal mailboxes. Is there a way to change this?

Thanks

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  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Default Queue? Shared Mailbox

    Hello,

    This can be done via JavaScript/ Business Rules client side or Plug-ins on the server

    See following articles for help:

    - www.powerobjects.com/.../populate-crm-2011-lookup-partylist-field-javascript

    - msdn.microsoft.com/.../hh210217.aspx

    Hope this helps,

    Radu

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