Dynamics 365 and LinkedIn Sales Navigator Integration - InMail chat now showing

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Posted on by Dlazowskileja

Hello!

My company has recently integrated the LinkedIn Sales Navigator within our D365 Production environment. We quickly noticed that the LinkedIn "Control" that's display the InMail chat was not working as intended. Instead of showing or allowing messages to be sent, the Member profile of a Lead is shown instead.

View screenshots below:

Screenshot of Production Environment LinkedIn Sales Navigator UI:

Screenshot of Dev Environment LinkedIn Sales Navigator UI:

Field/Control Logic Screenshots for InMail:

We have tried turning on/off the integration between LinkedIn and D365, but it did not work. We also attempted removing/re-adding the D365 fields that contain the LinkedIn Controls. Nothing seems to resolve the issue. If anyone has experienced this issue or may have some suggestions on what to try next, it would be much appreciated!

Thank you!