Supply chain | Supply Chain Management, Commerce

Physical updating quantity in the unit EA must be other than zero.

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Posted on by SnehaS

Unable to Invoice a sales order as it's throwing the following error -

"Physical updating quantity in the unit EA must be other than zero.
Over-delivery of line is 100.00 percent, but the allowed over-delivery is only 0.00 percent.
Update has been cancelled."

Any idea, how to fix this?

Note: The product in the error message has the Sales unit and Stock/inventory unit as EA.

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SnehaS on at

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RE: Physical updating quantity in the unit EA must be other than zero.

Thanks Shafeeque.

The decimal precision is already set to 2 in this scenario.
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Shafeeque P. 6,507 Super User 2025 Season 1 on at

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RE: Physical updating quantity in the unit EA must be other than zero.

The default decimal precision for EA unit is 0. If you try to post the quantity as 0.5 or 0.75, the system will consider them as 0. Changing the decimal precision to 2 will work in this case.

Note: Changing the decimal precision of units in the live system should be done after rigorous testing.