Hello everyone !
If I understood right, the error "email missing required fields" will appear when the contact has one of the dynamic fields empty.
In the body of my email I used only 2 dynamic fields : Title and full name. Title is a custom field.
I'm noticing that those contacts with the title field empy didn't receive the email.
Is this normal to block an email just because one of the dynamic fields is empty?
I don't see this limitation being mentioned in the official documentation.
In my email I have "Dear {{contact.contact_mso_title_mso_titleid.mso_name}} {{contact.fullname}}".
Supposedly one of the contacts - John Malkovitch - has the field "title" empty. Is it normal that this contact should not receive the email because the title field is not filled? I find that a bit strange...
I thought that the email will be sent anyway, even if some values are missing. Could someone please help us with a confirmation/ ideas?
Otherwise...the solution is not to use dynamic fields, which I think will be a shame.
Many thanks for all your help,
A.
So i've read these posts before writing here:
Thank you loads Aga for your help and time!
I consulted the article and from what I can notice this behaviour concerns required fields only on the form, i am right?
The title field in our case is not a required field (all the required fields are filled on the contact form).
The concept of default value is pretty helpful too ! I'm just not quite sure how the default value would work for the "title" field, as we have "Ms. Mr, Mrs", and other titles too in this field, putting a default value might be problematic...
Many thanks for your help,
A.
Hi ABCH_21,
Thank you for the question!
Yes, this is existing behavior. D365 Marketing won't send emails if some of the dynamic data used in emails is missing.
It's documented here: https://docs.microsoft.com/en-us/dynamics365/marketing/insights#blocked-emails
However, in Customer Journey Orchestration, we are bringing the concept of default value -> so in in case dynamic data is missing but default value is specified, we will be sending default value instead of blocking emails.
Hope this clarifies.
-Aga
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