Skip to main content

Notifications

Microsoft Dynamics GP (Archived)

Opening GP 2018 (18.00.0715.000) hangs at splash screen when trying to open

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

Opening GP 2018 (18.00.0715.000) hangs at splash screen. Was working fine on Friday. Only happens on terminal sever running Windows 2016 and for any users including the domain administrator account even when using "run as administrator". All the PC's are able to open GP fine. Has this happened to anyone else? Any ideas on a resolution?

*This post is locked for comments

  • Elizabeth Hodge Profile Picture
    Elizabeth Hodge 162 on at
    RE: Opening GP 2018 (18.00.0715.000) hangs at splash screen when trying to open

    Thanks - just ran into this with a client's terminal server after a reboot.  Much appreciated.

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Opening GP 2018 (18.00.0715.000) hangs at splash screen when trying to open

    Narrowed down issue to Ricoh MP 2504ex PCL 6 - once we removed this printer (which was difficult as it kept freezing so had to do this from the registry) then the print services started behaving and we no longer have any issues opening GP.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Opening GP 2018 (18.00.0715.000) hangs at splash screen when trying to open

    An update on issue. GP seems to open while the print spool service is stopped. Suspect issue may be due to a print driver update or something similar. Still troubleshooting.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Announcing Category Subscriptions!

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,359 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,370 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans