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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / If/Then Not detecting ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

If/Then Not detecting event registration

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Posted on by randallg
All, 
 
I'm using the default event marketing Customer journey to send e-mail to invite customers to an event. However, the /If registered/ does not seem to be working.  I have selected the proper event and set a 3 day wait.  
 
I can see that several peopled registered for the event in event mgmt and that they registered before the wait period, but the event is not sent to them. All of the test users in my segment are receiving the /Not registered/ reminder e-mail. 
 
All my test users are a member of the segment and are getting the emails, but they never get the event sent to them. 
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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    Please check the following points:
    1. getting the emails, but they never get the event sent to them?
    The Email you sent should connect to the event, if you get the email, you can click the button you access event and register.
    2.Check titles in customer journey:
    --Send and email, add event elements:
    --If/then: 
    In your screenshot, this step is set up like this?
    Why not show 'if registered' in the tile, like this:
    3.Refer to the following blog, which provide detailed steps:
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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