Dynamics Community Forum Thread Details

create a task and add to queue using crmservice.asmx - crm 2011 on premises

Hi all , I have external application where I use crmservice.asmx to access crm data , I did many things like create update accounts , contact , create orders etc.

now I need to create a task and add it to a queue.

we had crm 4 and upgraded to crm 2011 and I am still using crmservice.asmx

I am not able to add my task to a queue , I had tried with TargetQueuedTask and RouteRequest but it's not adding my task to queue

below my code , newtaskid return value from create task

Guid salesqueueid = new Guid("2009B3BA-666D-DE11-9078-0015C5EB1E00");
TargetQueuedTask tqtask = new TargetQueuedTask();
tqtask.EntityId = newtaskid;
RouteRequest route = new RouteRequest();
route.Target = tqtask;
route.RouteType = RouteType.Queue;
//SourceQueueId???? quetionable can i use default queue for the user// route.SourceQueueId = developmernqid;
route.EndpointId = salesqueueid;

RouteResponse resp =(RouteResponse)service.Execute(route);

please help me to solve this

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