web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX 2012 Purchase order...
Microsoft Dynamics AX (Archived)

AX 2012 Purchase order - reverse Product Receipt

(0) ShareShare
ReportReport
Posted on by Community Member

Project Purchase Order - 64 items received, but now need to be returned.

I cannot 'Cancel' or 'Correct' the Product receipt. Info log critical error - Inventory period is closed and items have already been returned.

Inventory on hand - QTY is correct (refer to pic below), so I am not sure why the error message says 'items' have already been returned'.

Negative item line added to the PO (but not posted), I checked the on hand inventory and there are none 'on order' and 64 'ordered in total'. Which isn't correct.  

Reservation removed, there are now 64 'on order' and no change to 'ordered in total' QTY @ 64. If negative PO line is posted, inventory QTY is still 64.

Any idea what may have caused this?

And, how to I these items out of stock?

*This post is locked for comments

I have the same question (0)
  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,109 Super User 2025 Season 2 on at

    Hi KellyR,

    If you intended to include screenshots, please repost them as they are not visible. The correct option is not a method to return goods, but to correct the posted quantity in case of incorrect data entry. You can create a new negative PO and then return the goods using a product receipt posting.

  • Community Member Profile Picture
    Community Member on at

    Hi André,

    Your solution worked, thank you very much for your help with this one.

    KellyR

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Martin Dráb Profile Picture

Martin Dráb 4 Most Valuable Professional

#1
Priya_K Profile Picture

Priya_K 4

#3
MyDynamicsNAV Profile Picture

MyDynamicsNAV 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans