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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX 2012 Purchase order...
Microsoft Dynamics AX (Archived)

AX 2012 Purchase order - reverse Product Receipt

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Posted on by Community Member

Project Purchase Order - 64 items received, but now need to be returned.

I cannot 'Cancel' or 'Correct' the Product receipt. Info log critical error - Inventory period is closed and items have already been returned.

Inventory on hand - QTY is correct (refer to pic below), so I am not sure why the error message says 'items' have already been returned'.

Negative item line added to the PO (but not posted), I checked the on hand inventory and there are none 'on order' and 64 'ordered in total'. Which isn't correct.  

Reservation removed, there are now 64 'on order' and no change to 'ordered in total' QTY @ 64. If negative PO line is posted, inventory QTY is still 64.

Any idea what may have caused this?

And, how to I these items out of stock?

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  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 304,500 Super User 2026 Season 1 on at

    Hi KellyR,

    If you intended to include screenshots, please repost them as they are not visible. The correct option is not a method to return goods, but to correct the posted quantity in case of incorrect data entry. You can create a new negative PO and then return the goods using a product receipt posting.

  • Community Member Profile Picture
    Community Member on at

    Hi André,

    Your solution worked, thank you very much for your help with this one.

    KellyR

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