Newly added records are not searchable

(0) Share

Report

Posted on by Community Member Microsoft Employee

Over the past 4 weeks I recently added a number of new accounts and contacts which when searched for using either Quick Search or attempting to add them to a case using search do not show.

However, if you click into the account / contact entity directly you can scroll through and find the record manually where all information is set correctly.

All older records are still searchable.

Is there a job or index that has potentially failed to run?

*This post is locked for comments

All responses (2)

Answers (1)

Verified answer

Community Member Microsoft Employee on at

Like (0)

Report

RE: Newly added records are not searchable

Hi,

1st check Karsten suggestion

2nd disable the full text search, wait 24h, renable it wait 24h and check

3rd you should now that some words are excluded automatically from the full text search such as : the, or, and, only, with, ...
Karsten Wirl 4,477 on at

Like (0)

Report

RE: Newly added records are not searchable

Hi there.

Please verify your views. Maybe there is an search option that excluded your newest created records.

Kind regards,

Karsten