web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / GP2016 R2 Word Templat...
Finance | Project Operations, Human Resources, ...
Suggested Answer

GP2016 R2 Word Template installation

(0) ShareShare
ReportReport
Posted on by sandipdjadhav 18,319

Hello Team,

I am getting below error when I try to install the Word Template for Dynamics GP.  Client version of GP: 16.00.0675.  Not sure what is cause of this issue.

Any help on ths issue is highly appreciated.

pastedimage1607040088280v1.png

Thanks much

Sandip Jadhav

I have the same question (0)
  • Suggested answer
    Justin Sutton Profile Picture
    Justin Sutton Microsoft Employee on at

    Hello Sandip,

    That is an odd one!

    I would start off by making sure that you don't have the add-in installed for any version. The easiest way to check this is to just search for GP in Programs and Features. Here you can see I have it installed for GP 2018:

    pastedimage1607104110190v1.png

    If you have it installed, I would see if your current version works. There is no real need to change the version of the Add-in if you have one working already. If you want a new version, make sure you uninstall whatever one is here first. 
    If it isn't installed, I would start with skipping the main GP setup.exe to see if its causing problems. You can do this by drilling into the DVD, into the AdProd folder, then further into the BITemplateMapping folder (which is what the Add-in is called, I don't know why!). Here you can use this setup.exe to immediately install the Add-in. 

    If that doesn't work, I would make sure this install media is local, and not out on a share. Sometimes the files are extracted to be installed, and this movement can get funky with a share involved. I always recommend putting the DVD on the desktop, get the install all complete, then just delete the desktop DVD. This does add some time upfront for the install, but in my experience the install is faster from the local workstation and the time saved during the install makes up for the difference. 

    Let us know how this all goes!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Giorgio Bonacorsi Profile Picture

Giorgio Bonacorsi 617

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 461 Super User 2026 Season 1

#3
Syed Haris Shah Profile Picture

Syed Haris Shah 298 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP
License usage reporting (in-app and PPAC) with Entra dynamic groups

Product updates

Dynamics 365 release plans