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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Purchase invoice workf...
Small and medium business | Business Central, N...
Suggested answer

Purchase invoice workflow with notification and Notification Entry Dispatcher error

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Posted on by Community member
Hi,
 

I need help with the workflow and the errors I am receiving.
 
I have set up a purchase invoice workflow with notifications and an email configuration using a Microsoft 365 Email Account. The workflow runs, but it stops in the Job Queue with a 'Notification Entry Dispatcher' error: 'Could not send the email messages. Try again later.
 


 
I can't find the reason. This error message doesn't provide much information. Users have assigned permission 'Sender,'for E-mail from which notifications should be sent.  Or the reason could be that this email account should use SMTP instead of a Microsoft 365 Email Account?
 
 
Categories:
Dynamics 365 Business Central
  • Bogumila Profile Picture
    Bogumila 27 on at
    Purchase invoice workflow with notification and Notification Entry Dispatcher error
    Hi,
     
    I verified e-mail account by sending test e-mail and test was positive but when workflow run by created purchase orders the error appeared at job queue
  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Purchase invoice workflow with notification and Notification Entry Dispatcher error
    Hi Sir,
     
    Have you followed the MS document to configure the email account, to verify an email account is setup properly you can send a test email from the Email Accounts page, by going to Home, then Send Test Email.
    9xRqpTaPtVLf3RW__Zurny1YvRxWtgjOp.png
    The reference Document:
     
    Best Regards,
    Judy

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