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Purchase invoice workflow with notification and Notification Entry Dispatcher error

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Posted on by Community member

Hi,

I need help with the workflow and the errors I am receiving.

I have set up a purchase invoice workflow with notifications and an email configuration using a Microsoft 365 Email Account. The workflow runs, but it stops in the Job Queue with a 'Notification Entry Dispatcher' error: 'Could not send the email messages. Try again later.

I can't find the reason. This error message doesn't provide much information. Users have assigned permission 'Sender,'for E-mail from which notifications should be sent. Or the reason could be that this email account should use SMTP instead of a Microsoft 365 Email Account?

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Financial Management

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Bogumila 27 on at

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Purchase invoice workflow with notification and Notification Entry Dispatcher error

Hi,

I verified e-mail account by sending test e-mail and test was positive but when workflow run by created purchase orders the error appeared at job queue
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Judy Microsoft Employee on at

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Purchase invoice workflow with notification and Notification Entry Dispatcher error

Hi Sir,

Have you followed the MS document to configure the email account, to verify an email account is setup properly you can send a test email from the Email Accounts page, by going to Home, then Send Test Email.

The reference Document:

Set up email in Business Central (contains video) - Business Central | Microsoft Learn

Best Regards,

Judy

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