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Business Process hidden in Sales app, but showing in Default Dynamics app

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Posted on by SienV

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Hi everyone!

I've made a BPF for my custom entities in the Sales-app. Everything worked fine until I added notes/activities.

Ever since, my BPF will not show up anymore. Later I found out that the BPF was still available on the Default Dynamics app.

I saw that the BPF didn't have the same dependencies like my other BPF (where Sales App was included).

I tried to remake the BPF but that doesn't do the job.

In Sales:

8463.wf2.JPG

In Default:

2287.wf.JPG

Does anyone have a suggestion to solve my problem?

Thanks in advance!

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RE: Business Process hidden in Sales app, but showing in Default Dynamics app

Hi Sien,

Based on your business process I would say yes, a CRM does sound like a good option in running your business more efficient. A CRM allows you to keep a record of your customers' details and any interaction so it makes everything well organized.

You may also want to look at the option of getting a CTI solution like Tenfold which integrates your existing phone and CRM. Checkout these integrations at www.tenfold.com/.../dynamics

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