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Unable to post vendor and customer journals

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Posted on by nk156

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Hi All,

I am unable to post vendor or customer transactions and have gone through multiple posts informing different configurations. I have verified the configurations according to these posts too, however I am unable to know the cause for the below error during journal posting. Financial dimensions are setup on both customer and vendor

Account structure configuration - Activated

Vendor Payment Journal posting Log

Error Message while posting vendor payment journal

Customer Payment Journal posting Log

Error Message while posting customer payment journal

Immediate support is much appreciated.

Thank you,

Kind Regards,

Neeta

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BillurSamdancioglu 19,280 Most Valuable Professional on at

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Unable to post vendor and customer journals

Hi,

Can you please recheck posting profiles and select the GL accounts manually.

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nk156 178 on at

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Unable to post vendor and customer journals

Hi,

Both vendor and customer posting profiles and GL accounts are manually configured.

Vendor Posting profile

Customer posting profile

Please advise.

Thank you,

Neeta

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Prem Kumar Bachu 3,418 on at

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Unable to post vendor and customer journals

Hi,

What is that group column in accounts structure? Try to edit and re-activate the accounts structure. And also you can try by splitting accounts structure lines.

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Frank Hamelly | MVP... 46,619 Super User 2025 Season 2 on at

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Unable to post vendor and customer journals

The error message seems to point to a missing dimension value as required for the Group dimension. Please check dimensions on Account and Offset account in the transactions.

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André Arnaud de Cal... 299,823 Super User 2025 Season 2 on at

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Unable to post vendor and customer journals

Hi Neeta,

Firstly, check the suggestion from Frank. If this is not solving your issue, I have some questions.

Did it work before in this environment? If so, do you know if something got changed (customization, setup data, ...)? If this is a new legal entity or environment where it didn't work before, can you tell how the main accounts, dimensions, and account structures were created? Manually or via data import or another copy job?

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nk156 178 on at

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Unable to post vendor and customer journals

Hi Prem Kumar Bachu,

Group is one of the financial dimensions. I have done both, reactivated the account structure and also tried to split the lines for Group. It hasnt, helped.

Regards,

Neeta

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nk156 178 on at

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Unable to post vendor and customer journals

Hi Frank Hamelly,

As advised, I have verified the Account and Offset account dimensions, they are all in place for both customer and vendor journal lines.

Thanks,

Regards,

Neeta

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nk156 178 on at

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Unable to post vendor and customer journals

Hi Andre,

I have verified Frank's suggestion, it's all in place but doesn't resolve the issue.

I have exact setup for a different environment for a different project. The customer and vendor journals get posted on that environment. This is a new environment; I have manually set it for all the records except main account records which I had imported using template. There hasn't been any journal posted on this new journal as I get these errors for every posting.

Thanks,

Regards,

Neeta

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saurabh bharti 15,039 Moderator on at

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Unable to post vendor and customer journals

Hi,

Few observations:

1. You have multiple posting profiles for each customer group, is this intentional? if yes are you selecting right posting profile on journal line where selected customer or vendor group belongs?

2. You group financial dimension is mandatory on journal line , which you should select by clicking on financial diemnsion button above journal line for vendor or customer.

Can you share screenshots of following:

1. Showing full journal line accocunt and offset account with selected financial diensions

2. Posting profile selected on journal line

3. Journal print

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nk156 178 on at

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Unable to post vendor and customer journals

Hi Saurabh,

Based on your suggestions, when I printed the payment journal, I noticed that the Ledger account against the Vendor Account type is missing. Please advise what is missing that is not triggering this ledger account.

The related journal line of this record is as below,

Please advise.

Thank you,

Kind Regards,

Neeta

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