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ServiceNow Integration - Question regarding necessity of Global Admin Role

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Hello,

In the documentation provided by ServiceNow regarding the integration of Dynamics (link to documentation here), it specifies that when establishing connection, a user with Global Admin (GA) privileges must login using their account in order for the integration to function properly.

Due to company policies, GA accounts are deactivated after 2 hours of disuse, which subsequently causes the integration to fail. Are there lower level roles that can be used instead of global admin that will result in successful integration?

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Leah Ju Microsoft Employee on at

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Hi Partner，

ServiceNow Integration？

In the documentation provided by ServiceNow regarding the integration of Dynamics (link to documentation here)

Where's the documentation?

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