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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Auto numbering skips v...
Customer experience | Sales, Customer Insights,...
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Auto numbering skips values

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Posted on by Mohamed Elshaer 15

Hello All,

I am using Auto Number Manager by Jonas Rapp from XrmToolBox to populate my "Complaint Number" field as I did not want to use the OOTB field "Case Number".

I am facing a problem that suddenly both number skip the same number of values as the following screenshot:

pastedimage1575272265792v1.png

As you can see it was working fine until it jumped from 108 to 155 (47 values in 10 minutes) then from 155 to 205 (50 values in 4 minutes) and this behavior occurred again several times.

pastedimage1575272903014v2.png pastedimage1575272961447v3.png

Can anybody help me find the reason for this issue and how can I use the skipped values without case number repetition?

  • Community Member Profile Picture
    Community Member on at
    RE: Auto numbering skips values

    Hi,

    I have done custom case number.

    Please go through below blog and youTube Channel.

    juniorcrmblog.blogspot.com/.../generate-case-title-custom-value-in.html

    www.youtube.com/watch

    Thanks,

    Arshad

  • Jelica Profile Picture
    Jelica 30 on at
    RE: Auto numbering skips values

    Have you corrected this somehow? I'm having the same situation with different entity. Lot of numbers are skipped with auto numbering.

  • samareh Profile Picture
    samareh 10 on at
    RE: Auto numbering skips values

    I do, It is ok for while and after 2 or 3 day the problem strat again,

  • Pradeep Rai Profile Picture
    Pradeep Rai 5,482 Super User 2025 Season 1 on at
    RE: Auto numbering skips values

    Hi,

    Please try by resetting auto number field and import the records.

    Thanks,
    Pradeep.

  • samareh Profile Picture
    samareh 10 on at
    RE: Auto numbering skips values

    HI, I have the same problem, and users does not delete . do you have any solution?

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: Auto numbering skips values

    As both the auto-number, and the inbuilt case number are skipping the same number of values, the most likely cause is if something / somebody is creating additional cases, and then either deactivating or deleting them. If you enable audit on the case entity, this could provide more information

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