Auto numbering skips values

(0) Share

Report

Posted on by Mohamed Elshaer

Hello All,

I am using Auto Number Manager by Jonas Rapp from XrmToolBox to populate my "Complaint Number" field as I did not want to use the OOTB field "Case Number".

I am facing a problem that suddenly both number skip the same number of values as the following screenshot:

As you can see it was working fine until it jumped from 108 to 155 (47 values in 10 minutes) then from 155 to 205 (50 values in 4 minutes) and this behavior occurred again several times.

Can anybody help me find the reason for this issue and how can I use the skipped values without case number repetition?

I have the same question (0)

All responses (6)

Answers (0)

Community Member on at

Like (1)

Report

RE: Auto numbering skips values

Hi,

I have done custom case number.

Please go through below blog and youTube Channel.

juniorcrmblog.blogspot.com/.../generate-case-title-custom-value-in.html

www.youtube.com/watch

Thanks,

Arshad

Was this reply helpful? Yes No
Jelica 30 on at

Like (0)

Report

RE: Auto numbering skips values

Have you corrected this somehow? I'm having the same situation with different entity. Lot of numbers are skipped with auto numbering.

Was this reply helpful? Yes No
samareh 10 on at

Like (0)

Report

RE: Auto numbering skips values

I do, It is ok for while and after 2 or 3 day the problem strat again,

Was this reply helpful? Yes No
Pradeep Rai 5,489 Moderator on at

Like (0)

Report

RE: Auto numbering skips values

Hi,

Please try by resetting auto number field and import the records.

Thanks,
Pradeep.

Was this reply helpful? Yes No
samareh 10 on at

Like (0)

Report

RE: Auto numbering skips values

HI, I have the same problem, and users does not delete . do you have any solution?

Was this reply helpful? Yes No
David Jennaway 14,065 on at

Like (0)

Report

RE: Auto numbering skips values

As both the auto-number, and the inbuilt case number are skipping the same number of values, the most likely cause is if something / somebody is creating additional cases, and then either deactivating or deleting them. If you enable audit on the case entity, this could provide more information

Was this reply helpful? Yes No