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Small and medium business | Business Central, N...
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Feature Update: Standardized bank reconciliation and deposits | Error The Bank Account Ledger Entry does not exist. Identification fields and value: Entry No.= "0"

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Posted on by tww 90

Looking to trun on a Feature Update, "standardized bank and reconciliation and deposits" for all users.  When I go to do this, I am getting an error and will not allow me to turn on the feature update.  The Error I am getting is The Bank Account Ledger Entry does not exist. Identification fields and value: Entry No.= "0"

Not sure what exactly this error is telling me.  We have several companies under our Business Central environment, and I am not sure if this is a global issue/setting or if the error resides under one of the companies.

ErrorFeatureUpdate.png

  • tww Profile Picture
    tww 90 on at
    RE: Feature Update: Standardized bank reconciliation and deposits | Error The Bank Account Ledger Entry does not exist. Identification fields and value: Entry No.= "0"

    Not sure, I kind of gave up for several weeks, but I tried again today and voila!  ...it worked.  May have been the environment.  We are now on 22.0

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,647 Super User 2024 Season 2 on at
    RE: Feature Update: Standardized bank reconciliation and deposits | Error The Bank Account Ledger Entry does not exist. Identification fields and value: Entry No.= "0"

    Hi, just adding some info.

    I just tried it in the BC 21.5 environment, and this problem did not occur. May be related to the environment.

    pastedimage1679962619921v1.png

    Hope this helps as well.

    Thanks.

    ZHU

  • tww Profile Picture
    tww 90 on at
    RE: Feature Update: Standardized bank reconciliation and deposits | Error The Bank Account Ledger Entry does not exist. Identification fields and value: Entry No.= "0"

    No customizations that I am aware of that would interfere, but I will reach out to our CSP...thanks for the help.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Feature Update: Standardized bank reconciliation and deposits | Error The Bank Account Ledger Entry does not exist. Identification fields and value: Entry No.= "0"

    Do you have any customization in your system that can interfere with this process?

    If not I would recommend you contact your CSP partner and have the open a supportcase with Microsoft around this issue.

  • tww Profile Picture
    tww 90 on at
    RE: Feature Update: Standardized bank reconciliation and deposits | Error The Bank Account Ledger Entry does not exist. Identification fields and value: Entry No.= "0"

    So, you mean "Bank Account Ledger Entries?"  We do have those.  When I go to try to open "Bank Deposits [Lists]", I get "The deposits functionality is not yet switched on. Do you want to switch it on in the Feature Management page now?" When I click YES...it takes me to the Feature Management screen, which brings me back to my original issue.

    When I go to "Deposits {Lists]", I get this message bar at the top:  "This page will be removed in upcoming releases. To continue using this functionality enable the feature: Standardized bank reconciliation and deposits. Open the feature management page."

    The accounting team replied to me that they use the deposit module and thinks the other companies may use the cash receipts entry.  So they switched to cash receipts entry mid-month to see how that comes out on the bank rec side of things, and that may end up working better. So not sure if the Deposit feature is going away, and if so what is the Feature Update supposed to do or provide.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Feature Update: Standardized bank reconciliation and deposits | Error The Bank Account Ledger Entry does not exist. Identification fields and value: Entry No.= "0"

    It looks like you maybe not have any bank transactions entries in the company you are trying to activate the feature on.

    Can you try in a company that has bank account transactions?

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