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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Fully applied PM docum...
Microsoft Dynamics GP (Archived)

Fully applied PM documents stuck in OPEN

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Posted on by Marie Walters 170

Hello,

I have some issues with some fully and partially applied documents. In Payables, I have some fully applied documents that are listed as OPEN and have not moved to history. These same documents never printed on a remittance.

I have run a check links and it did not fix them.

I am unable to void any of the transactions (credits or the invoices that the credit applied to). I receive the following error message: "The document cannot be maked for voiding. It has either been partially applied or is on hold." (It is fully applied  and It is not on hold)

For the partially aplied items, I am unable to apply the remaining amount. I cannot void nor can I apply the remaining amount to any other open document. When I try to apply them , I get the following error message:   "This invoice is already applied to this credit. You cannot apply to this document until the other apply amount is posted."

Any ideas on how to fix this?

Thanks,

Marie

 

 

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  • Marie Walters Profile Picture
    Marie Walters 170 on at

    Hello forum,

    I found a blog that thought a fix could be to delete items on the temp table called PM20100. I tried this on the test enviroment for one of the vendors that is having this issue and it seemed to work. Are there any risks that I should consider when deleteing items from this temp table?

    Thanks for any input!

    Marie

  • Crystal Karlson Profile Picture
    Crystal Karlson 254 on at

    Marie,

    I have the same problem! I am close to an answer, I will let you know if it works!

    CK

  • Kristie McNulty Profile Picture
    Kristie McNulty 1,008 on at

    Marie - did you have any luck finding a resolution to the reported issue?  We're having the *exact* same issue on our company databases - verbatim.

  • Community Member Profile Picture
    Community Member on at

    Hi Marie,

    Are the credit documents posted?

    If you do a search against the PM open and history tables - does the document appear in both?

    If you do an enquiry (Enquiry >> Purchasing >> Transactions by Creditor) against this Vendor - do you get any error messages?

    Are you integrating the invoices / payments? Are you using any third party software?

    How many instances of this are we talking about? Is it all invoices or just one or two?

    Ian.

  • Community Member Profile Picture
    Community Member on at

    I am having the same problem, I was wondering if anyone found a fix for this??

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