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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Dynamics.exe Applicati...
Microsoft Dynamics GP (Archived)

Dynamics.exe Application Hung

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Posted on by DavidM 1,405

My users are all on XP SP3 and we just recently updated GP 10.0 to SP5. We seems to be getting a large number of "Application Hang" issues on the user's computers.

I am researching all possibilities and wondered if  there is some connection to the SP5 update? Ideas?

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date:  1/6/2011
Time:  10:15:12 AM
User:  N/A
Computer: xxxxxxx
Description:
Hanging application Dynamics.exe, version 10.0.331.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

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  • Community Member Profile Picture
    Community Member on at

    Go through this post from David relevant to your issue

    blogs.msdn.com/.../login-performance-issue-for-microsoft-dynamics-gp-10-0-sp5-and-gp-2010-sp1.aspx

  • sandipdjadhav Profile Picture
    sandipdjadhav 18,306 on at

    David / Jankiram,

    Me too facing lots of Application hang issue mostly in in Reports side. This started after installing Payroll Year End Update for GP10.

    Do we need to wait for another SP or hotfix to "Fix" this issue.. another issue is Product ID 6499. Icannot install GP 10 becaouse of this ProductID not able to run utilities give me product version issue.Error is : There was a problem ascertaining product version information"

    any solution on above issue ?

    Thanks

    Sandip

  • Community Member Profile Picture
    Community Member on at

    Hi Sandip,

    When you say Payroll year end update for GP10, Do you mean the Round 1 Tax update for 2011. If it is so, Yes, I'm seeing some clients reporting issues on reports. As far as product ID 6499 is concerned, it is new dynamics online services module that has been added in  Dynamics GP 10 SP5 and GP 2010 SP1 which is causing issues in your case.

    You can try first this in your test environment.

    Make backup of all DB

    Run the scripts below

    Delete DYNAMICS..DU000030 where PRODID = 6499

      b. Delete DYNAMICS..DU000020 where PRODID = 6499

      c. Update DYNAMICS..DB_Upgrade set db_verOldMajor = 0, db_verOldBuild = 0, db_status = 0 where PRODID = 6499

    Then Launch GP Utilities. Do not re initialize. In other words, do not login to Dynamics GP first before launching utilities. I think this might take care of your issue.

  • Community Member Profile Picture
    Community Member on at

    Sandip,

    Try to recreate the Reports.Dic for your report issues. It might help in reports issue. If you recreate the reports.dic again with the one that is after Payroll update, it might not help. Recreating reports.dic with the one created before update might help.

  • sandipdjadhav Profile Picture
    sandipdjadhav 18,306 on at

    Jankiram,

    So many time recreated reports.dic and it didn't show any error on reports but there is somthing wrong after installing "Payroll Year End Update and Round 1 Tax.

    Thanks

    Sandip

  • DavidM Profile Picture
    DavidM 1,405 on at

    I checked through David MusGrave's and I do see a bit of this, but the total for the whole table is not what I would consider very large at 1831 total records. The count does increase when I log into GP.  Should I run the delete for both 6499 and for 0? or for the whole table? What would be the downside to that?

    CmdParentDictID    COUNT(*)

    -10                       9

    0                1331    <---

    1                     58

    258                     34

    414                     76

    1911                       8

    3107                     11

    3830                     17

    4522                       1

    6499                  286   <---

    I should also clarify that the hangs are not at GP start but anytime during the user's day. Mostly showing as "Not Responding" messages that may or may not eventually return control. In a few cases, GP just dies and shuts down without warning.

  • DavidM Profile Picture
    DavidM 1,405 on at

    So, will removing the other repeats from SY07110 hurt anything?

    Like this...

        delete from DYNAMICS.dbo.SY07110 where CmdParentDictID = 0

  • Randal Mayer Profile Picture
    Randal Mayer 155 on at

    There are two products impacting the SY07110 where it is duplicating the records causing noticable delay during the 'launch' of Dynamics GP.  The products are 3180 amd 6499.  These are the only two products which to consider periodically clearing from the table.  For 3180, this is fixed in recent update.  For 6499, the fix will be in the next update.   Any other duplicate/growing records in the SY07110 is not a known issue.

  • DavidM Profile Picture
    DavidM 1,405 on at

        ...Any other duplicate/growing records in the SY07110 is not a known issue.

    Until now.....

    - Can I clear it?

    - Will they be recreated?

  • Randal Mayer Profile Picture
    Randal Mayer 155 on at

    With users out of the system and SQL backups in hand, you can clear it.  GP will auto populate the table as needed.

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