web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Introducing our New Video Series: Community Spotlight
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Post Case Evaluation S...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Post Case Evaluation Survey/Form

(0) ShareShare
ReportReport
Posted on by Oliver_McErlane 2

Hi,

I want to survey customers about their experiences after a CRM Case has been completed. 

What is the best way to do this, given that I want the survey results attached to each individual Case?

Thanks,

Ollie 

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi Ollie,

    Please try the following template with Power Automate.

    Send a survey when a case is resolved in Dynamics 365 | Microsoft Power Automate

  • Oliver_McErlane Profile Picture
    Oliver_McErlane 2 on at

    We are on-prem unfortunately

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Introducing our New Video Series: Community Spotlight

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the January Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 50 Super User 2026 Season 1

#2
Eugen Podkorytov Profile Picture

Eugen Podkorytov 49

#3
Fiona_Tiernan Profile Picture

Fiona_Tiernan 22 Moderator

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans