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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Post Case Evaluation S...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Post Case Evaluation Survey/Form

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Posted on by Oliver_McErlane 2

Hi,

I want to survey customers about their experiences after a CRM Case has been completed. 

What is the best way to do this, given that I want the survey results attached to each individual Case?

Thanks,

Ollie 

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi Ollie,

    Please try the following template with Power Automate.

    Send a survey when a case is resolved in Dynamics 365 | Microsoft Power Automate

  • Oliver_McErlane Profile Picture
    Oliver_McErlane 2 on at

    We are on-prem unfortunately

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