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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / RMS has reverted to Ev...
Microsoft Dynamics RMS (Archived)

RMS has reverted to Evaluation Mode!

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Posted on by USAMaid 70

We had some infected items on the main computer in our retail store network, so we are using our backup computer. One of the things that had not been working correctly on the main computer is the pole. It suddenly started displaying with only an LED dash, no scrolling message as before.

 In trying to get the pole fixed, my storemate inadvertently pulled the dongle out of the back of the computer without realizing it.

When I was limited to ringing only 5 products on the backup computer, I knew something was wrong so I went looking around and found the dongle pulled out. I reseated it and rebooted the network. The problem did not disappear. We are still running in evaluation mode and it's a pain in the butt when I get a large internet order, as I am having to generate multiple receipts and staple them together -- not very professional.

 HELP!!!

 Thank you, Essie

*This post is locked for comments

  • USAMaid Profile Picture
    USAMaid 70 on at
    Re: Re: Re: Re: RMS has reverted to Evaluation Mode!

     Thank you again, Ryan. Unfortunately the computer got taken away while I was off the premises and I suspect the dongle went with it.  I will save the link you just provided until I am back in the store and will download it there, rather than to my Dell laptop at home.

     Thank you for all the helpful information. Let's see how things go on Monday. I might take you up on that phone call!

  • Ryan Sakry Profile Picture
    Ryan Sakry 3,425 on at
    Re: Re: Re: RMS has reverted to Evaluation Mode!
    Unfortunately, pole displays can be a tricky thing to troubleshoot over a forum like this. They require a bit more hands-on approach. This is something my techs could certainly help you with if you wanted to give us a call at the number below. As far as the Evaluation Mode problem, while the main register is being worked, there is no reason you could not move the USB dongle over to the other register, as long as there is an open USB port that is. All you should have to do is close out of POS and open it back up. If for some reason that does not work, try installing the latest drivers for that device from: http://www.safenet-inc.com/Support_and_Downloads/Download_Drivers/Sentinel_Drivers.aspx#. Just click the Click Here to download the latest Sentinel Drivers. I hope this helps!
  • USAMaid Profile Picture
    USAMaid 70 on at
    Re: Re: RMS has reverted to Evaluation Mode!

     Thanks for the response, Ryan. The dongle is purple and it is the main register that contains both the dongle and the virus. As it turns out, the tech took it with him and will reinstall everything. The computer with the dongle (and the backup computer, for that matter) are both on a network that is up 24/7. Since we are a retail operation, we are open 7 days and are launching the software every morning.

     

    Here's another problem that maybe you can help with. The pole display all of a sudden quit about halfway through August. I had a scrolling message that would begin the minute we launched, would be interrupted only when we were making a sale, then would continue again when we closed the sale. After the tech worked on it and isolated the virus this morning, we were able to see the totals as we rang some dummy sales, but not the "thank you for buying American, etc."scrolling message with date and time when the sale was completed.

      

    Just for chronology purposes, the pole problem preceded the virus by about two weeks. We were basically working without it and had no other problems until the infection occurred. Technology is great when it works...

    :-)

  • Ryan Sakry Profile Picture
    Ryan Sakry 3,425 on at
    Re: RMS has reverted to Evaluation Mode!
    Essie, Is this a USB (purple) or Parallel (Yellow) dongle? Also, is this computer on the infected main register or the backup one you are using? Basically whichever computer has the dongle must have POS or Manager opened on it at least once a day to stay out of evaluation mode.

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