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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Free Trial limitations?
Customer experience | Sales, Customer Insights,...
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Free Trial limitations?

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Posted on by Community member 7
Hi,
 
I have been evaluating the Customer Insights - Journeys package using the free trial.
 
I have added some test email addresses to the contacts, set up a segment, and created a Journey which should send a scheduled email to the test addresses. However it never happens.
I also can't send test mails after creating an email from one of our own HTML templates. When i attempt to mark this email as /ready to send/ I get the following error:
 
////
 
 

Your
installation includes the solutions, but not the services, required by
the Marketing app. Please contact your admin and ask them to fix this
issue by running the Marketing setup wizard as described here:
https://go.microsoft.com/fwlink/p/?linkid=2100551

//
 
When I follow the link in the error, it basically says /buy a license/.
 
I'm assuming currently therefore that this is just a limitation on the free trial to prevent spamming and I just can't send real emails?
Would this be accurate? Or is there something wrong with the test account that needs to be fixed?
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  • Verified answer
    Autumn Arbury Profile Picture
    Autumn Arbury Moderator on at
    Free Trial limitations?
    There is a bug in the trial that is actively being fixed. It sold not be solutions only. It is failing about 50% of the time so you can try deleting your trial and checking out a new one until it works. Mean time the team is working to release a fix asap.

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