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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2016 on premise Se...
Microsoft Dynamics CRM (Archived)

CRM 2016 on premise Server-side sync/Exchange - contacts & distribution lists not synced

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Posted on by Community Member Microsoft Employee

Hi, 

There have been a few issues lately with our CRM with distribution lists and contacts that are not synced etc. and all point to the CRM and Outlook sync not working properly.

The process used to be automatically done at night but for some reason has recently had to be done manually by out third party IT engineer.

Info: Dynamics CRM 2016 on premise sync with Outlook exchange (AZURE) 

I'm a superuser with experience in administration of data/users and a good knowledge of customisation but struggle with back end server-side/exchange sync.

If you need more info let me know and grateful for any advice!

Thanks

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016 on premise Server-side sync/Exchange - contacts & distribution lists not synced

    I can't obtain screenshots as of yet but just want to know if anyone else has had this issue before, the distribution lists on outlook have not been updated in 2 weeks so when contacts are being added or removed on CRM it is not the case on Outlook.

    The third party IT engineer is finding doing the sync difficult as CRM isn't really their remit but Outlook/Server is... If this isn't a difficult process syncing CRM 2016 on premise with Outlook online let me know as they may just be getting it wrong that there being an issue.

    Steps or guidance will be helpful.

    Thank you

  • PranavShroti Profile Picture
    PranavShroti 4,510 on at
    RE: CRM 2016 on premise Server-side sync/Exchange - contacts & distribution lists not synced

    can you share more details of error you are getting, perhaps some screenshots.

    Regards,

    Pranav

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