Microsoft Dynamics CRM (Archived)

Problem with Tracking - Same generic token used very often (CRM:000100001)

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Posted on by Erik Coppens

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*CRM Dynamics 365 8.2.0.749 on-premise + CRM for Outlook add-on (not the 'lightweight' app)

Goodday all

We have a lot of problems with emails being automatically tracked to incorrect records.

When the problem occurs, the tracking token is always the same generic token: CRM:000100001

I have already tried to change token settings. The token is still the same but one '0' longer.

The problem occurs with various users and various records so I have no clue how to prevent this from happening.

Any ideas?

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