web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Are subscription centres two way?

(0) ShareShare
ReportReport
Posted on by 261

HI 

We currently use the subscription centre for our unsubscribe process, and users data is pre-filled when they land on the page with the web form embedded. 

However I wonder is it possible to share the URL of the page hosting the form and share it with the public for them to use to subscribe to our emails? Or are these forms only designed to handle the data for users already in the database and two separate but near identical forms need to be created?

I tried accessing the url from my personal device but go an error message saying 'an error occurred during your submission' when trying to subscribe as a new contact. Does this mean it's not possible to use the subscription centre in a two may manner or are there some settings that need to be adjusted before you can do this?

Thanks


I have the same question (0)
  • Verified answer
    Nya Profile Picture
    29,060 on at

    Hi,

    You can find a statement which says “The only way a contact can access a subscription center is by clicking a link sent to them in email.” in the following documentation.

    Set up a subscription center (Dynamics 365 Marketing) | Microsoft Docs

     pastedimage1617958360719v1.png

     

    If you’d like to use a URL which can be shared to manage the subscriptions, you can create the marketing form whose type is “Landing Page” to update contacts. Then use the updated contacts as a condition to trigger a workflow or flow to add / remove them into / from a certain subscription list. This can achieve the same effect.

     Create a landing page (Dynamics 365 Marketing) | Microsoft Docs

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 197 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 70

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans