PM Vendor EFT Bank Maintenance

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Has anyone seen a situation like this before, customer has been using PM EFT for a period of time but all of a sudden for some vendors the information is removed from the Vendor EFT Bank Maintenance Window. I watched the user go to Vendor Maintenance, pull up the vendor, click vendor address, then the EFT Bank option enter all the required fields and save. We go back in and the information is gone, with the bank country region set to Austria. It seems like the records are not saving but I have no idea why, had this happen to a few different vendors which has caused a mess once they actually run checks and EFT payments. Thanks for any help.

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Community Member on at

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One more thing I would like to add, this customer is using Citrix and a published app and the problem appears to be with Citrix only, if I log in on the server I actually see the information but the user logs in through citrix it is blank.

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sueconrod 337 on at

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I would be looking to see what your install for Great Plains is using for the DSN. Go to your ODBC settings and take a look at what Citrix is pointing at. If you can see it when you are logged in from a desktop and they can't see it when they are logged in on Citrix then I'm questioning what Citrix is pointed to. Just something to look at.

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Thanks for the advice, here is what I have found out, it's certainly looks to be a Citrix issue.

Yes, I have seen this and it’s an issue with Citrix, not GP. I’ve heard back from some customers that Citrix told them to do this and seems to work for most:

Citrix has recommended users mark the box next to DISABLE ACTIVE ACCESSIBILITY HOOK (x4) on the Citrix controller Configuration to resolve the issue.

I had one case where they had to revert back to their old ‘receiver’ in Citrix to get around it.

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Ian Grieve 22,784 on at

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We had a client have this problem fairly recently and it is most definitely a Citrix issue. In their case they upgraded the Citrix Client and the problem went away.

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