Cannot call from contact entity on Mobile

(0) Share

Report

Posted on by Community Member Microsoft Employee

The functionality on clicking the horn of a telephone is not working.
However if you swipe and on the detail level of a contact and you click on the number then a phonecall is initiated, when you close the call you see that the system is in creation mode of phone call entity
then you can decide to save or not.

However clicking on the horn was possible before?

See also MS documentation which explains how to perform this.

https://www.microsoft.com/en-us/dynamics/crm-customer-center/email-and-call-customers-in-dynamics-365-for-phones-and-tablets.aspx

The user has an apple phone, i have an adroid : i checked and have also the same result.

How can we solve this.

*This post is locked for comments

All responses (4)

Answers (0)

Community Member Microsoft Employee on at

Like (0)

Report

RE: Cannot call from contact entity on Mobile

For my client it was 365. :)
Rida 125 on at

Like (0)

Report

RE: Cannot call from contact entity on Mobile

Thank you Marc for your answer , do you mean Dynamics 365 version ? or CRM 2016
Community Member Microsoft Employee on at

Like (0)

Report

RE: Cannot call from contact entity on Mobile

Hi Rida,

I filed a ticket at Microsoft and this issue is now solved with the latest version of CRM. :)
Rida 125 on at

Like (0)

Report

RE: Cannot call from contact entity on Mobile

Hi Marc

i have the same issue , i'm using an Android Application ( connected to CRM 2016) , but i can't make a phone call using the phone button on communication card of contact . i checked the authorization of the application but i didn't find the phone call authorization.

have you found a solution yet ?