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Microsoft Dynamics CRM (Archived)

Cannot call from contact entity on Mobile

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Posted on by

The functionality on clicking the horn of a telephone is not working.
However if you swipe and on the detail level of a contact and you click on the number then a phonecall is initiated, when you close the call you see that the system is in creation mode of phone call entity
then you can decide to save or not.

However clicking on the horn was possible before?

See also MS documentation which explains how to perform this.

https://www.microsoft.com/en-us/dynamics/crm-customer-center/email-and-call-customers-in-dynamics-365-for-phones-and-tablets.aspx 

The user has an apple phone, i have an adroid : i checked and have also the same result.

How can we solve this.

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I have the same question (0)
  • Rida Profile Picture
    125 on at

    Hi Marc

    i have the same issue , i'm using an Android Application ( connected to CRM 2016) , but i can't make a phone call using the phone button on communication card of contact . i checked the authorization of the application but i didn't find the phone call authorization.

    have you found a solution yet ?

  • Community Member Profile Picture
    on at

    Hi Rida,

    I filed a ticket at Microsoft and this issue is now solved with the latest version of CRM. :)

  • Rida Profile Picture
    125 on at

    Thank you Marc for your answer , do you mean Dynamics 365 version ? or CRM 2016

  • Community Member Profile Picture
    on at

    For my client it was 365. :)

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