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Hi,
What does the following SDK Message Processing Steps do?
'ActivityFeeds.Plugins.ActivityClose: Create of incidentresolution'
I need to disable it as it interferes with closing cases using Case Resolution
I also need logging in the Timeline for create, update and close, does this affect it?
Dynamics 365 version 9
On-Premise
Thanks,
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Hi,
Even I faced this issue. Often these Activityfeeds plugin will cause conflict with the other process and we have disabled it.
These Activityfeed plugins will just create post record in CRM and which will be displayed on the social pane. In your case, it creates a post when the Case is resolved. If you disable this step, it will affect creating the post on case resolution but will not affect the create and update. If you still need to display the close log on the timeline, try making this plugin step to asyn or disable this step and add a workflow to a create a post on case resolution.
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