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Server Side Sync and App for Outlook in two different tenants

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Posted on by Patrick Friedrich

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Hi Community,

I am just wondering if you already faced the same scenario where a customer wants to start in a fresh new tenant A incl. Exchange (Online) integration from an existing tenant B.

For Exchange onPremise it should easily work. But for Dynamics Online & Exchange Online it seems that it does not, right? Ayn thoughts, ideas or solutions?

I am referring to this article: https://docs.microsoft.com/en-us/power-platform/admin/supported-email-service-configurations-server-side-synchronization

"Currently, connecting model-driven apps in Dynamics 365 with Exchange Online in a different tenant is not supported."

Thanks in advance

Patrick

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Haansi 1,433 Moderator on at

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Hi Patrick,

In addition to response provided by Efrain, if you still needs to achieve such functionality, a few others options can be using MS Power Automate or Logic App for such integration. Hope it helped.

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Patrick Friedrich 395 on at

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Thanks for clarification!

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edmunch on at

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Yes, the article is correct. It also says:

Currently, connecting customer engagement apps with Exchange Online in a different tenant is not supported

The issue is with it being in a different tenant.

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