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Server Side Sync and App for Outlook in two different tenants

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Posted on by Patrick Friedrich 395

Hi Community,

I am just wondering if you already faced the same scenario where a customer wants to start in a fresh new tenant A incl. Exchange (Online) integration from an existing tenant B.

For Exchange onPremise it should easily work. But for Dynamics Online & Exchange Online it seems that it does not, right? Ayn thoughts, ideas or solutions?

I am referring to this article: https://docs.microsoft.com/en-us/power-platform/admin/supported-email-service-configurations-server-side-synchronization

"Currently, connecting model-driven apps in Dynamics 365 with Exchange Online in a different tenant is not supported."

Thanks in advance

Patrick

Categories:
Email and Office Integration
Applications and Add-ons
  • Suggested answer
    Haansi Profile Picture
    Haansi 1,431 on at
    RE: Server Side Sync and App for Outlook in two different tenants

    Hi Patrick,

    In addition to response provided by Efrain, if you still needs to achieve such functionality, a few others options can be using MS Power Automate or Logic App for such integration. Hope it helped.

  • Patrick Friedrich Profile Picture
    Patrick Friedrich 395 on at
    RE: Server Side Sync and App for Outlook in two different tenants

    Thanks for clarification!

  • Suggested answer
    edmunch Profile Picture
    edmunch on at
    RE: Server Side Sync and App for Outlook in two different tenants

    Yes, the article is correct.  It also says:

    • Currently, connecting customer engagement apps with Exchange Online in a different tenant is not supported

    The issue is with it being in a different tenant.

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