We are having trouble with RMS store operations. The POS screen allows us to log on, but then disapears. Store operations shows that it is running in the task bar and in the task manager, but we cannot maximize it. We are running Windows 7.

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Posted on by Greg Gouveia

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Jeff @ Check Point ... 13,380 on at

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RE: We are having trouble with RMS store operations. The POS screen allows us to log on, but then disapears. Store operations shows that it is running in the task bar and in the task manager, but we cannot maximize it. We are running Windows 7.

One can always mark the Registry entries as "Read Only" and it will always come back to what you specified.
Community Member Microsoft Employee on at

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RE: We are having trouble with RMS store operations. The POS screen allows us to log on, but then disapears. Store operations shows that it is running in the task bar and in the task manager, but we cannot maximize it. We are running Windows 7.

Many thanks. It works with ctrl + F6 then window, size and border for win 7.
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Greg Gouveia on at

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Re: We are having trouble with RMS store operations. The POS screen allows us to log on, but then disapears. Store operations shows that it is running in the task bar and in the task manager, but we cannot maximize it. We are running Windows 7.

This is how we fixed the problem althought I suspect editing the registry would have done the same thing.
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Jeff @ Check Point ... 13,380 on at

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Re: We are having trouble with RMS store operations. The POS screen allows us to log on, but then disapears. Store operations shows that it is running in the task bar and in the task manager, but we cannot maximize it. We are running Windows 7.

Press Ctrl + F6

Transaction Screen tab

Window button

Change Left to 1, Top to 1, Width to 800, Height to 600 | OK | re-adjust screen size as needed
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Community Member Microsoft Employee on at

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Re: We are having trouble with RMS store operations. The POS screen allows us to log on, but then disapears. Store operations shows that it is running in the task bar and in the task manager, but we cannot maximize it. We are running Windows 7.

Try fixing through the registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Retail Management System\Store Operations\POSUser\Display]
"TransactionWindowLeft"="1"
"TransactionWindowTop"="1"
"TransactionWindowWidth"="640"
"TransactionWindowHeight"="480"
Greg Gouveia on at

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Re: We are having trouble with RMS store operations. The POS screen allows us to log on, but then disapears. Store operations shows that it is running in the task bar and in the task manager, but we cannot maximize it. We are running Windows 7.

Thank You for the response. I beileve this will work in XP and Vista, but I cannot get the window to maximize in Windows 7.
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Re: We are having trouble with RMS store operations. The POS screen allows us to log on, but then disapears. Store operations shows that it is running in the task bar and in the task manager, but we cannot maximize it. We are running Windows 7.

This will happen if your computer locks up or reboots while the POS is minimized. I think it has to do with the window position set off the viewable screen. To recover, right click on the task bar entry and click maximize. Position and size the window as desired, then close the POS to save.