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We currently use RMA in the Returns Management module of Field Service. We have it set up so that repair and returns are considered customer owned; and therefore, they do not affect our inventory. When the item is repaired and ready to ship back to the customer, the RMA line is closed and an invoice is created. The quanitty on that invoice always shows 1 regardless of the quantity in the RMA. We use this invoice as the packing slip to go with the unit and this default to quantity 1 seems to occasionally cause an issue. I was wondering what other users are using as the packing slip when returning repair and returned RMA equipment back to a customer. I'm thinking there might be a better solution than using the invoice....such as modifying the invoice's packing slip to show information from the RMA? Does anyone have any suggestions?
Thanks!
Sharon
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