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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Sync CRM Online contac...
Microsoft Dynamics CRM (Archived)

Sync CRM Online contacts with Exchange Online (Office 365) Contacts not working

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Posted on by Community Member

We are in the process of piloting CRM Online, and we've got CRM Online (2016) setup to do full server-side syncing (not CRM for Outlook application syncing) with our Exchange online server (part of Office 365).

I've imported a bunch of contacts into CRM Online, and voila, they magically now appear in Exchange Online (Office 365) "My Contacts". So far so good.

However, when I delete a contact from CRM Online - the contact in Exchange Online remains. If this is a sync relationship, I would expect it to be deleted from EOL/O365 but it isn't,  or at least it hasn't in over a half hour of waiting.

This seems like an enormous problem if that's how this works - since over time we will accumulate tons of outdated/irrelevant contacts orphaned in Exchange.

Can anyone suggest what we might have wrong with our setup?

Thanks,

Bob

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  • Community Member Profile Picture
    Community Member on at

    I've never done a sync like this. Are you sure it's not just a one-way import?

    A solution could be to programmatically remove the exchange contact on a Delete message of a Contact entity in CRM.

  • Community Member Profile Picture
    Community Member on at

    Yes, I'm sure - it's called "Server sync" and  it's pretty well-documented in setup. It's in CRM "System Settings->Email" under "Configure default synchronization method" for "Appointments, Contacts and Tasks", and we're set to "Server-side synchronization" which is how the contacts wound up synced to Exchange Online in the first place. It wasn't an import.

    Bob

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