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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Issue with Referenced ...
Supply chain | Supply Chain Management, Commerce
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Issue with Referenced Returns - D365 Commerce with Adyen Payment Connector

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Posted on by Michael_G.

Hello,

we are using D365 commerce (version 12) with the Adyen payment connector. We are using a shared hardware station (version 9) and a e280 credit card terminal (v.1.51p7) from Verifone.

When we try to process a referenced return (return to the original payment method) we receive an error. "There was an error with the payment card service".

We have payment service setup for the hardware station and in the accounts receivable module (Allow saving payment information in e-commerce is set to true). All relevant credit cards have been setup on a global and store level.

Please find attached the error logs from the event viewer.

Maybe someone has had a similar issue already and can help us out! Thank you!

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  • Surya Thonangi Profile Picture
    Surya Thonangi on at
    RE: Issue with Referenced Returns - D365 Commerce with Adyen Payment Connector

    Hi Michael,

    We cannot installed a specific update as all the upldates for a certain quality update will be bundled, hence you should check and install all the quality updates for the respective components.

    Thank you!

    Kind Regards

    Surya

  • Michael_G. Profile Picture
    Michael_G. on at
    RE: Issue with Referenced Returns - D365 Commerce with Adyen Payment Connector

    Hello Surya,

    we have used the hardware station v 10.0.9 because we were unable to get a network connection with the later versions (e.g. 10.0.12).

    Are there any specific quality updates we can install for the hardware station seperately?

    Thanks in advance!

  • Michael_G. Profile Picture
    Michael_G. on at
    RE: Issue with Referenced Returns - D365 Commerce with Adyen Payment Connector

    Hello Todd,

    Thanks for getting back to me!

    I can confirm that this works for unreferenced refunds (where you present the card again). This setting has been enabled by Adyen for all our terminals.

    Omni-Channel payments is enabled (otherwise we would not even see the option).

    And just for your info the setting is not under commerce shared parameters any more (unfortunately), but has now been put into the features management.

    Hope this helps...Any idea what else could be the issue?

  • Surya Thonangi Profile Picture
    Surya Thonangi on at
    RE: Issue with Referenced Returns - D365 Commerce with Adyen Payment Connector

    HI Michael

    Thank you for contacting Microsoft Communities.

    We see that your hardware station component is not update to 10.0.12 like your other commerce components.
    We had a design limitation with refunds when using Adyen which was fixed in latest 10.0.9 update sometime back, please see if you have all the latest quality updates installed for 10.0.9.

    Kind Regards

    Surya

  • ToddB Profile Picture
    ToddB on at
    RE: Issue with Referenced Returns - D365 Commerce with Adyen Payment Connector

    Hi Michael,

    Can you verify this works for non referenced returns?

    Also, is "Use omni-channel payments" set to Yes in the Commerce shared parameters on the Omi-channel payments tab?

    Thank you in advance.

     

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