How can we create partial refund checks for customers and leave amount on their account?

Posted on by sarao

What is the best process in GP to create partial refund checks for customers? We use the SOP module to create a return, and allow customers to select a split between leaving money on their account and receiving partial refund through the refund checks module. The people entering the return are the one's that know it will be a split. Ultimately, the best thing is if there is the ability to capture the split amount (refund amt and on account amt) in the return itself so that when it posts only the refund amt is available in the Refund Checks window. Anyone else out there with this kind of issue? Thanks!