Hi,
I'm importing the contacts and accounts of my company for the first time. We are 2 weeks far for the Go Live.
I'm facing failures on the import process because Accounts have same name (but different Account ID and address). For exemple each business unit manage the account "Orbit Garant" but with a different Account ID and address (several offices). Also I've got homonyms on my contacts. I prepared import files for each business unit. And I import the data of each business unit separately.
How could I do to avoid the failure "A duplicate lookup reference was found"? And import correctly the data?
Knowing that I did as follow :
- Disabled the Deplicate detection on each entity
- Unpublished the duplication rules
- Selected "yes" to the question "Allow duplicates" on the last step of the import process.
And It doesn't work!
I've read that it could be possible on 2 different ways but it doesn't work!
- Deactivate the contacts-accounts : Steps as follow : Import a first group of data / Deactivate the contacts-accounts that have same names on the second group of data / Import the second group of data / Reactivate the first group of data
- Import as the user : Steps as follow : Import the first group of data (with your admin id) / Log off / Log on with the owner ID of the second group of data / Import the second group of data.
But none of the solutions works!
Could you please help me?
Thanks a lot
Noé
