Email Template adds multiple html paragraph code when creating an email

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Posted on by Community Member

Hi everyone,

We're having a formatting problem with the email sent when using an email template. A lot of html paragraphs are added to the message (i.e. ), thus ruining the presentation. Anyone has experimented this problem and found a workaround? Same template is working perfectly in 2009. The tampering occurs before the message is stored in the SysOutgoingEmailTable table.

Regards,

Eric

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Community Member on at

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RE: Email Template adds multiple html paragraph code when creating an email

Hi baber , did u find the solution for this because i am getting this issue ..

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LiuJie Xu 90 on at

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RE: Email Template adds multiple html paragraph code when creating an email

//remove the enter which was created by system
messageBody = strReplace(messageBody, '\n', '');

messageBody = SysEmailMessage::stringExpand(messageBody, SysEmailTable::htmlEncodeParameters(_mappings));

messageBody = strReplace(messageBody, '\n', ' ');

Based on the testing, I noticed that, standard AX sytem will add the infront each line after call strReplace

<BODY>Hi All,</BODY>

After call the StrReplace function :

 <BODY>Hi All,</BODY>

So i try to remove the default enter before expand the mapping value.

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Community Member on at

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RE: Email Template adds multiple html paragraph code when creating an email

Maybe you could try the html paragraph separator, i.e. 

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syed baber 11,633 on at

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RE: Email Template adds multiple html paragraph code when creating an email

Hi Jonathan,

I have a requirement to display multiple error messages in the email being sent using defined email template. I am using %errorLog% placehoder in email template and populating it with multiple error message Text. I need to show each error message on separate line. I tried using the below line, but getting all error messages on the same line though I am adding '\n' after each error message:

messageBody = strReplace(messageBody, '\n', ' ');

Any idea how to achieve this requirement or what I am missing here ?

Thanks,

Baber.

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Community Member on at

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RE: Email Template adds multiple html paragraph code when creating an email

Thanks Jonathan for the additional information.

BTW, I've incorporated customized placeholder in email using the approach you wrote on your website, so thanks for this. Somehow I couldn't comment on your blog entry.

Eric

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Jonathan Halland 11,310 on at

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RE: Email Template adds multiple html paragraph code when creating an email

HI Eric.

I don't think alot of people make use of editing the HTML directly, but rather the visual editor with the assumption of new lines actually showing as new lines (this also applies to replaced tags which have no chance of having tags), hence the code change. However I wanted a precise design so I overcame this by using an external editor and then exporting a flattened version into AX each time. For certain applications we also customised the line you mentioned to only be executed under specific conditions.

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Community Member on at

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RE: Email Template adds multiple html paragraph code when creating an email

Well, I figure it out.

In the SysEmailTable::sendMail() method, there is this line:

messageBody = strReplace(messageBody, '\n', ' ');

used twice in the code.

I've compare the sendMail() method with the 2009 version; those lines weren't there. This is obviously a bug. I guess not a lot people are using email templates... or we are lacking one serious update to our installation.

In the email template, it is not possible to enter the html code and remove line-feed as the editor will reformat the html code to insert them back when the template is saved. Same behavior as it was with 2009. It would make a very unreadable html code anyway if we had to force everything on a single line.

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RE: Email Template adds multiple html paragraph code when creating an email

Hi Uilian, thanks for your reply.

Important precision, it is not the html code which is being inserted, its the line break , which is added to every line.

I created a simple email template. It displays correctly in the AX preview or if I open it using a browser:

<TABLE id=table1 style="BORDER-RIGHT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; BORDER-TOP-WIDTH: 0px" cellSpacing=0 cellPadding=0 width=600 border=0>

<TBODY>

<TR>

<TD height=70 vAlign=top align=left><A href="server.com/.../"><IMG style="HEIGHT: 101px; WIDTH: 117px" border=0 hspace=0 src="server.com/.../Image.png" width=117 align=left height=101></A></TD></TR>

<TR>

<TD></TD></TR>

<TR>

<TD>Message from Microsoft Dynamics AX</TD></TR></TBODY></TABLE>

The resulting email come like this, lots of are added:

<html><HEAD></HEAD>

<BODY>

<TABLE id=table1 style="BORDER-RIGHT-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; BORDER-TOP-WIDTH: 0px" cellSpacing=0 cellPadding=0 width=600 border=0>

<TBODY> 

<TR> 

<TD height=70 vAlign=top align=left><A href="server.com/.../"><IMG style="HEIGHT: 101px; WIDTH: 117px" border=0 hspace=0 src="server.com/.../Image.png" width=117 align=left height=101></A></TD></TR> 

<TR> 

<TD></TD></TR> 

<TR> 

<TD>Message from Microsoft Dynamics AX</TD></TR> </TBODY> </TABLE></BODY></html>

I have no idea what setting is causing this. We never had any problem with 2009 but 2012 sure likes its line breaks!

Regards,

Eric

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Iulian Cordobin 8,201 on at

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RE: Email Template adds multiple html paragraph code when creating an email

How did you create your HTML text? Copy paste from another source, or entered with the editor? Maybe you have whitespaces that AX tries to correct. I would look for special characters (like <CR><LF>) with another editor knowing to display them, and remove them.

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