Android app for BC (SaaS) not working

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Posted on by bozapav

This started a few days ago, on all Mobile phones, stopped working.

This looks like BUG.

When the BC app is started (with different accounts, on different tenants)

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Damjan Zakojc 439 on at

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We have the same issues.

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YUN ZHU 95,329 Super User 2025 Season 2 on at

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Hi, The IOS version is also the same problem, the old version can be used, but after I updated the latest version, it became like this.

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MahGah 15,529 on at

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Same issue here. I think this is a [tag:bug]

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bozapav 50 on at

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Please give us an answer.
Somebody from MS?
This is a major issue!

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YUN ZHU 95,329 Super User 2025 Season 2 on at

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Hi, Just update some info. I shared your issue on Twitter last week and it seems to only be happening in some regions.

More details: https://twitter.com/yzhums/status/1514422327370391558?s=20&t=MhtssqTn4gSRU9Ms8leKFw

Hope this will help.

Thanks.

ZHU

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bozapav 50 on at

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Thanks YUN ZHU . I created an issue on MS support, I will update, it with new info.

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Marco Mels on at

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Thank you for creating the ticket as that is the best you can do.

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Marco Mels on at

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Hello bozapav,

Our developers are asking about the raised support ticket number so they can track the information that you shared already with the support engineer. The support engineer can then directly work with our developers and yourself.

Can you send the support ticket number to me via a direct message so we can look up the owner of the support ticket? Currently we do not know in what region this was created from, we also do not know the owner of the support ticket (yet).

Thank you.

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bozapav 50 on at

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Hello,

TrackingID#2204180050000525,

kr,

Božidar.

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Marco Mels on at

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Hello Božidar,

Thank you so much. The support engineer reached out to me after I made the global support team aware of this community posting and the items on other social media like Twitter and facebook where multiple customers are facing this issue.

We connected with each other, and we now also have a direct contact with Yun Zhu. Unfortunately, we are not yet able to reproduce this issue inhouse.

Your assistance on this matter by doing some quick tests which we will ask you via the support incident will therefore be highly appreciated. To shorten communication lines, I asked supporter to add me in CC of future communication. Let's continue communicating via the support ticket.

We are well aware of the business impact you are facing.

Thank you.

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