web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics RMS (Archived)

40 Column Receipt for Payments

(0) ShareShare
ReportReport
Posted on by 416

We recently upgraded our computer to a Win 7 X64 rig running SQL Server Express 2008 R2 and the 2.0.1006 build of RMS. We are having a problem with the 40 column receipt. The template has not changed but for some reason when we run a payment we are getting a set of transaction details for every transaction that is paid off when the payment is run though. For example, if I get a check for $3000 paying 3 transactions or $1000 each, every one of those transactions shows on the receipt as a separate set of transaction and payment details. On the old computer running SQL Server Express 2005  and an identical version of RMS, only a total payment amount was shown. This is happening on both the full page and 40 column receipts. We don't actually print the full page receipts so it isn't an issue there and I like being able to easily see what the payment was applied to in the journal. However, we do print the 40 column receipts and when an account has a couple dozen transactions being paid at once it makes for a massive receipt. Is there any way to edit the template to not show individual transaction details?

*This post is locked for comments

I have the same question (0)
  • Nicole Hellerud Profile Picture
    1,712 on at

    Hello Chad,

    Thank you for your post.

    Have you tried to copy the receipt templates from the working computer to the new computer and assigning one of them to a receipt and testing it?

    I look forward to your response.

    Thanks,

    Nicole

  • Chad Simmons Profile Picture
    416 on at

    I managed to figure this our recently. We had already copied the existing working templates from the old computer so the templates were identical. I had to remove the if/then code for showing all the transaction details on payments from the template and now it just shows the totals as desired. I'm not sure what differs between the two computers other than the version of SQL server they are running. The old one is 2005 Express and the new one is 2008 Express R2.

  • Nicole Hellerud Profile Picture
    1,712 on at

    Hello Chad,

    Thank you for your update.

    If they are they same receipt templates they should have the same output. Did you verify that the 'working' receipts had the codding removed?

    I look forward to your response.

    Thanks,

    Nicole

  • Chad Simmons Profile Picture
    416 on at

    Yes. I checked the old system and all 40 column templates are identical to the ones on the new register. I copied the one I modified back to the old register and it does not show details. I copied the normal 40 column from the new register (which is showing details) to the old machine and it does NOT show details there. I have no idea what is causing it, but I have it working the way I need it to on the new machine at this point.

  • Nicole Hellerud Profile Picture
    1,712 on at

    Hello Chad,

    Thank you for your update.

    I am glad to see that the receipt is printing as you want, but it's deffintly strange that when coping it from one computer to another it does not work. Did you verify that the receipt you were pulling from was the accurate receipt? In Store Operations Administrator | File | Configuration | Paths | Receipts this should direct you were the files are being stored.

    I look forward to your response.

    Thanks,

    Nicole

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > 🔒一 Microsoft Dynamics RMS (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans