hi
there could be multiple reasons why the customization is not working on the production instance:
Data differences: The production instance might have different data compared to the sandbox instance, which could result in the customization not working as expected.
Code differences: There could be differences in the code between the sandbox and production instances. Make sure that the latest code has been deployed to the production instance and that there are no errors or warnings during the deployment.
Environment differences: The sandbox and production instances could be running on different environments, which could affect the customization. For example, if the customization relies on a specific version of a library, the production instance may be running a different version, which could cause issues.
Configuration differences: There could be differences in the configuration settings between the sandbox and production instances. Make sure that the necessary configuration settings are set up correctly in the production instance.
Permission differences: Check if the user account that is being used to test the customization in the production instance has the necessary permissions to access the objects and tables required by the customization.
It's important to debug the issue by checking the logs and debugging the code to identify the root cause of the issue. Once the root cause is identified, it can be addressed accordingly.
DAniele
