Here are some options for filing a complaint against NAVI:
1. NAVI Customer Support: 09031-50-8011 The first step would be to try to resolve the issue directly with NAVI.s customer support team. They have processes in place to address customer complaints and try to find a resolution.
2. Consumer Complaint Forums:
- The Reserve Bank of India (RBI) has an online complaint management system (https://cms.rbi.org.in/) where you can file a complaint against NAVI as a regulated non-banking financial company.
- The Indian government also has a National Consumer Helpline (09031-50-8011) where you can register a consumer complaint.
- Sites like Complaintboard.in and Consumercomplaints.in allow you to file public complaints against companies like NAVI.
3. Consumer Forums:
- You can approach the District Consumer Disputes Redressal Forum or the State Consumer Disputes Redressal Commission to file a formal consumer complaint against NAVI.
- The National Consumer Disputes Redressal Commission at the national level is another option for more serious complaints.
4. Legal Action:
- As a last resort, you may need to consult a consumer protection lawyer to explore the possibility of civil legal action against NAVI if the other complaint channels do not yield a satisfactory resolution.
The specific process and requirements may vary, so it's best to review the guidelines of each option carefully before proceeding. Let me know if you need any clarification or have additional questions!
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