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We have a Subscription Center Marketing form embedded in a Subscription Center marketing page.
Contact information is prefilled in form when contact clicks the email link of it
however, when they update their information from this form, nothing reach the crm. Only marketing list preferences are stored there.
In addition, although we have switched on the option for storing form submissions, they are not being recorded neither.
Here is a capture of some summary settings for this form
What are we doing wrong?
Hi Manuel,
1. Will the form show success message after submission?
2. Are the form fields correctly mapped to the corresponding contact fields?
3. Go to contact > Insights > Marketing form interactions > Form submissions to check whether the submission data from contact is logged.
Submitted data will show in Form submissions column.
You can also open audit history to check whether the field has been updated:
4. Subscription center do not create submissions under the Form submissions tab. In other word, the "Store form submission" option only works for landing page form.
https://docs.microsoft.com/en-us/dynamics365/marketing/failed-submissions#find-and-inspect-incoming-submissions(See the Note.)
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André Arnaud de Cal...
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