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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Quick reply to emails ...
Customer experience | Sales, Customer Insights,...
Answered

Quick reply to emails from record timeline

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Posted on by MikeC282 2,171

Hi,

Is it possible to do a quick reply from a record timeline for a received email? It's a bit clunky for emails tracked to a case for example when you need to reply to a email, you have to open the email from the timeline and then click reply.

The new contextual email is really handy but again only works for newly composed emails and doesn't work for replies.

For example. The below email in a timeline. I would like to reply directly from the timeline without having to open the email record and then clicking reply.

pastedimage1578975955244v1.png

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  • Suggested answer
    AJ-22040756-0 Profile Picture
    AJ-22040756-0 on at
    RE: Quick reply to emails from record timeline

    Hi Partner

    Unfortunately there is no OOB way to reply an email from timeline however you can post this feature request in the link here https://experience.dynamics.com/ideas/ 

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