Microsoft Dynamics 365 | Integration, Dataverse...

How can see information on how often a record is accessed?

(0) Share

Report

Posted on by gingerclaire

We have a custom entity called FAQ (which are individual frequently asked questions). We have so man that I would like to see which ones are actually frequently asked.

I thought that by turning on 'read' auditing I would be able to do this - but it doesn't show anything in the audit summary about which record has been read - just that a particular user read 'a record'?

Is there another way to do this please? Even if it is a field that increased by one every time each record is opened?

Thank you in advance!

Claire

I have the same question (0)

All responses (5)

Answers (0)

Suggested answer

Nya 29,060 on at

Like (0)

Report
Hi Claire,

Actually what you need is to count the times of the openings to a form of the entity, right?

If yes, there is no OOTB way to achieve it.

But you can try to achieve it with JS.

Here are the steps:

Create a custom field whose default value is 0.

Once the form is opened, add 1 to the field with JS code.

Then you will get the number you want.

Was this reply helpful? Yes No
gingerclaire 30 on at

Like (0)

Report

Is there a way to do this without JS please? I am a relative beginner to dynamics.

i.e. a business rule on the field?

C

Was this reply helpful? Yes No
Suggested answer

Amit Katariya007 10,409 Super User 2025 Season 2 on at

Like (0)

Report

Hello Claire,

There is Retrieve message function which is available that can trigger plugin code when record is opened by the user.

Please refer below blog where it is mentioned how to use it.

www.cloudfronts.com/.../

There are also limitations with it please refer below.

docs.microsoft.com/.../limit-registration-plugins-retrieve-retrievemultiple

Thank you,

Amit Katariya

Was this reply helpful? Yes No
Moximox 2 on at

Like (0)

Report

Hi

if you have read level audit on your custom entity and you open that record you would see in the audit log summary which record was read.

mox

Was this reply helpful? Yes No
gingerclaire 30 on at

Like (0)

Report

I have turned on read level auditing, but it does not show us in audit summary which level has been read. It shows us which user has read a record, but not which one.

Was this reply helpful? Yes No