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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / How can see informatio...
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Suggested answer

How can see information on how often a record is accessed?

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Posted on by gingerclaire 30

We have a custom entity called FAQ (which are individual frequently asked questions). We have so man that I would like to see which ones are actually frequently asked.

I thought that by turning on 'read' auditing I would be able to do this - but it doesn't show anything in the audit summary about which record has been read - just that a particular user read 'a record'?

Is there another way to do this please? Even if it is a field that increased by one every time each record is opened?

Thank you in advance!


Claire

  • gingerclaire Profile Picture
    gingerclaire 30 on at
    RE: How can see information on how often a record is accessed?

    I have turned on read level auditing, but it does not show us in audit summary which level has been read. It shows us which user has read a record, but not which one.

  • Moximox Profile Picture
    Moximox 2 on at
    RE: How can see information on how often a record is accessed?

    Hi

    if you have read level audit on your custom entity and you open that record you would see in the audit log summary which record was read.

    mox

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 8,530 Super User 2024 Season 1 on at
    RE: How can see information on how often a record is accessed?

    Hello Claire,

    There is Retrieve message function which is available that can trigger plugin code when record is opened by the user.

    Please refer below blog where it is mentioned how to use it.

    www.cloudfronts.com/.../

    There are also limitations with it please refer below.

    docs.microsoft.com/.../limit-registration-plugins-retrieve-retrievemultiple

    Thank you,

    Amit Katariya

  • gingerclaire Profile Picture
    gingerclaire 30 on at
    RE: How can see information on how often a record is accessed?

    Is there a way to do this without JS please? I am a relative beginner to dynamics.

    i.e. a business rule on the field?

    C

  • Suggested answer
    Nya Profile Picture
    Nya 29,056 on at
    RE: How can see information on how often a record is accessed?

    Hi Claire,

    Actually what you need is to count the times of the openings to a form of the entity, right?

    If yes, there is no OOTB way to achieve it.

    But you can try to achieve it with JS.

    Here are the steps:

    1. Create a custom field whose default value is 0.
    2. Once the form is opened, add 1 to the field with JS code.

    Then you will get the number you want.

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