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User messed up a payment application. Payment amount incorrect and invoices paid incorrect. Was able to reverse the payment application just fine. What is the best way to either make the incorrect payment go away completely to start over or edit the payment to the correct amount?
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Hi KDYoung,
You can go back into the Application Inquiry Reversal screen and select the Void Application option. This will void the payment and update the GL accounts that were affected by the initial payment batch. There is no way to correct the payment amount after the batch is released. Your other option is to enter a debit memo, apply the payment to the debit memo, and reenter the payment correctly. You will not be able to use the same payment number as the original payment.
Let me know if you have any questions.
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