web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Stop an email in a liv...
Customer experience | Sales, Customer Insights,...
Answered

Stop an email in a live customer journey

(0) ShareShare
ReportReport
Posted on by VladfromcCph 25

Our onboarding customer journey now contains an email that is not relevant anymore. Since I can't just remove the tile from the Live customer journey I am looking for a workaround.

If I find the expired email and stop it from being Live - will the customer journey then skip that email tile for the participants? 

I have the same question (0)
  • Verified answer
    sbtron Profile Picture
    sbtron Microsoft Employee on at

    You can use the email expiration date, once past the expiry date the journey will skip that email - Set expiration dates on email messages (Dynamics 365 Marketing) | Microsoft Docs

    Thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 165

#2
ManoVerse Profile Picture

ManoVerse 161 Super User 2026 Season 1

#3
Zhilan Profile Picture

Zhilan 49

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans