Ctrl Shift S in CRM 2016 not functioning as expected

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Posted on by Mark Z

I'm running CRM 2016 On Premise version 8.0.1.79. We just recently upgraded from CRM 2013 On-Premise. Something that confuses me is that Ctrl Shift S is not saving and new quite like it was. In my deployment it only saves the form, but does not open a new record. Looking at the supported shortcuts for CRM 2016 on https://www.microsoft.com/en-us/dynamics/crm-customer-center/move-around-crm-by-using-keyboard-shortcuts.aspx it seems it is still supported.

Save and then open a new form (Save and New) (when forms are in Edit mode)

Ctrl+Shift+S

I've tested this on both custom and regular entities, but neither work. I've been testing in IE11 version 11.0.9600. I tried also in Chrome, but it responded the same.

A couple of my users use this functionality regularly to add new custom records from a related custom record and not having it is bothering them, so any suggestions or things to check would make me grateful.

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Jarrod Williams 1,747 on at

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I am seeing the same thing you are, in multiple browsers and in multiple organizations. Did you ever get a resolution on this?

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Mark Z on at

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Nope, instead we implemented quick create forms to aid users to minimize number of clicks and open windows. This was enough to help them, so we moved on.

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Gaute on at

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Anybody have a solution to this? I'm on 8.2.1.176 (onpremise D365 upgraded from crm2013) and are experiencing the same issues.

Do not have the issue on online D365 (8.2.1.289)

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