Hi all,
I'm supporting a retail customer with license budgeting for 2023. The customer in question is using an external E-commerce platform and has the ambition to integrate towards the Headless Commerce API to create and sync Sales orders through retail server. I looked into the Commerce licensing that are associated to enabling this and were suprised when I saw the setup and pricing associated to E-commerce tiers.
I reached out to the local Microsoft sales organization just to confirm that the customer needs to purchase these licenses even though they won't use the native Microsoft B2B/B2C solution, and they confirmed that this is needed just to channel the transactions through retail server, this would in turn eat up 3-7% of all revenue from the to-be online channel and also comes with a great margin of error, since you commit to the amount of transactions channeled through Retail server and the respective gross merchandise value bracket for those transactions.
I was surprised I didn't find anyone else who have been discussing this on the forum, the customer ideally would want to follow this integration pattern but with the calculated cost, it's hard for them to defend when they are already paying for the external E-commerce platform. I have reviewed the license guides with the latest from August, it doesn't mention any specifics.
Have you had similar findings related to this license in dialogue with customers, or are you a customer with similar challenges? Would be great to get some insight on if someone has had any other response from Sales organizations or if you've opted for another integration pattern for syncing sales order as a result of this license.
Best regards,
Mordechai Ko
