Multiple Segments in Customer Journey in D365 For Marketing

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Posted on by Developer D365

Hi,

I have 2 Segments one with new contacts and one with blocked emails (hard bounded email) contacts.

I want to create a customer journey in a such a way that when i send email it will ignore the contacts that are common in Segment 01 and Segment 02

Is this possible or someone has some other solution to overcome this

Problem Statement: I want to send emails to only those contacts which are not in segment 2 or previously email contact not failed.

- I manage to create Dynamic segment with hardbounded email contacts.

Thanks in advance

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cloflyMao 25,210 on at

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Hi Partner,

When you are creating a new customer journey, you could add segment 02 as suppression segment,

then all members/contacts in segment 02 will be excluded from the new customer journey.

Regards,

Clofly

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Developer D365 70 on at

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Hi Clofly Mao,

Thank you for your help

Just want to confirm one thing when i add Segment 02 as suppression segment, will i need to add that segment in segment til (image01.png)?

Thank You.

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cloflyMao 25,210 on at

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Hi Partner,

We just need to add Segment 02 in General tab, then add Segment 01 as start segment.

Regards,

Clofly

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Developer D365 70 on at

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Thank you Very Much i managed to do that

Just one last question regarding this post:

As i have created dynamic segement for contats that blocked email in past in future if i update the contact detail which is in this segment will that contact automatically remove from this segment ?

If not can you please suggest better way to do that ?

Thank you

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Developer D365 70 on at

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Hi Clofly,

Can you please suggest.

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cloflyMao 25,210 on at

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Hi Partner,

Members in dynamic segment will update constantly. (refresh rate is about a hour.)

If contacts no longer meet filters in segment, then they will be removed from the segment.

So it is based on how do you filter contacts, if you would like to remove contacts who blocked email from segment in the future, you could apply more filters to meet your business requirement.

In general, the result of a behavioral segment query is always a set of contacts who performed the relevant type of interaction according to the conditions established by the query.

However, if we just query contacts who only had 1 time hard bounce for email in the last 5 days in a specific journey, e.g: if it happened on 5/6, then when 5/12 arrives, contacts will be removed automatically from the segment.

Please take the article in doc as reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/segments-interaction

Regards,

Clofly

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