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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / SMTP setup requirements
Small and medium business | Business Central, N...
Answered

SMTP setup requirements

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Posted on by Alicja_ 249

Hello!

few questions if someone can help please:

1. The email account used in SMTP setup, does it need to be a shared mailbox?

2. Do the users need to have full access or send as permissions to be able to send emails from BC? 

3. the email account specified in smtp setup - does it have to be setup as BC user with BC license assigned?

any other helpful info very much appreciated!!

Have a great Friday/weekend!!

Alicja

I have the same question (0)
  • Suggested answer
    Thomas Brownell Profile Picture
    Thomas Brownell Microsoft Employee on at

    Hi Alicja,

    The account and permission requirements needed to setup either the new email functionality using extensions or legacy feature are outlined here:

    Set up email in Business Central - Business Central | Microsoft Docs

    Regards,

    Thomas Brownell | Dynamics NAV/Business Central 

  • Suggested answer
    Teddy Herryanto (That NAV Guy) Profile Picture
    Teddy Herryanto (Th... 14,300 Super User 2026 Season 1 on at

    1) No.

    2) Not with the new email feature.

    3) No.

  • Alicja_ Profile Picture
    Alicja_ 249 on at

    Hello Thomas, thank you for your reply!

    I've read this article, however I wanted to ask specific questions here as I am running into an issue and I thought maybe someone recently have set it up and could assist.

  • Alicja_ Profile Picture
    Alicja_ 249 on at

    Hello Teddy, thank you for your reply!

    Here is the error I'm getting, I researched it but could not find solution:

    This is BC v18

    pastedimage1624887452741v1.png

  • Verified answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,269 Super User 2026 Season 1 on at

    I think this is because of MFA (Multi Factor Authentication) you need create an app password and use that. Please see below link for more infor

    community.dynamics.com/.../troubleshooting-smtp-mail-setup-error-5-7-3-authentication-unsuccessful-in-dynamics-365-business-central

    www.crestwood.com/.../

  • Alicja_ Profile Picture
    Alicja_ 249 on at

    Hello Suresh!

    thanks so much for your message!

    This helped me so much!! It wasn't the MFA but I have learned for future reference where to check if it is enabled..

    while digging around based on the article I found that the user's pw was expired.. once I did pw reset it worked!

    thanks again!!

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