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Sales Order holds -User is not authorized to clear hold code

Posted on by 2,216

Hi,

After I place an order on hold, I am getting the message when I try to cleat it out 'User is not authorized to clear hold code'. I am system administrator, at the same time I don't see a place to define sales order hold removal as a permission.

Unless I need to dig in in the user role privileges...?

Thanks

Sam

  • Suggested answer
    Zeeshan Rahim Profile Picture
    Zeeshan Rahim 7 on at
    Sales Order holds -User is not authorized to clear hold code
    Remove the Role from the Order hold codes and it will work :)

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Sales Order holds -User is not authorized to clear hold code

    You need to give yourself that custom role. Even if you're a system Administrator. 

  • joemac130 Profile Picture
    joemac130 90 on at
    RE: Sales Order holds -User is not authorized to clear hold code

    I'm not sure that there was an answer here...

    I am facing the same issue.

    I am set up with System Administrator.

    The Hold Code is set up with a specific "Custom" Supervisor role.

    The "Custom" Supervisor role has the specific Duty "Maintain sales order holds".

    The Privileges beneath the Duty remain as set to GRANT for all options.

    I navigated through the Security Diagnostics and found the specific Privilege that needs to be enacted - MCRHOLDCODETRANSSOCREATE - which all options are set to GRANT...

    What is wrong?

  • Verified answer
    Sukrut Parab Profile Picture
    Sukrut Parab 71,643 Moderator on at
    RE: Sales Order holds -User is not authorized to clear hold code

    Are you part of the role which is define on the hold code ?

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